My Mom recently switched internet providers, and now her e-mail program is not functioning as it should (outgoing but no incoming). As I am the only other person in her circle of computer-using friends and family with a Mac, she needs my advice when problems arise. Unfortunately I am four thousand miles (over six thousand kilometers) away.
Fortunately, there is Skype. And TeamViewer, which allows me to look around on her computer and make changes remotely. We tried to fix the problem for well over an hour, including an online chat with the provider’s support guy (in the Phillipines), all the while talking for free.
We only got the problem partially solved, but the experience was pretty cool. Well, it is for an opera singer! Technology today is pretty amazing.
Update: Problem solved. Yay.